SKILLS, APPROACH, AUDIENCE & SMB BECOMING
SKILLS HISTORY
I spent the last 25 years in tech-space Contact Center Leadership and Management, starting with help desks working technical support, then launching and expanding both inbound and outbound operation talent acquisition, train and lead teams of customer service, technical support, and sales specialty professionals while further focusing brand consultation and SEO/Marketing best practices
- Overcoming challenges led to me developing valuable skills applied to leadership for launch and expansion projects time and time again
- Roles focused on business growth specializing in call center planning, hiring, training and partnering with vendors to execute the necessary actions when needed
- So when today's businesses have shifted specialty services but growth and expansion happens, so does the need to build your team with the right team members and/or securing and having the tools in place for vendor expectations as you grow
Thinking of the saying "those who can't do, teach." I realized it never sounded helpful to me so instead I did the following
- Followed my interests and strengths while making the effort to 'walk the walk' daily
- Focus on brand relationships which take time to build and flourish within a community
- Advise partners what the best tools available are and teach how to use them
It's powerful to share testimonials, but also being your case study to demonstrate what and how is why people partner with those who can do and can teach and why and how the name "Can Do Can Teach" came about
APPROACH
Working with businesses to create a brand they are ready to grow is a rewarding experience. Once these businesses are ready to grow, I am there for that stage too.
- Building purpose, culture, content, and delivering that message to today's workforce with a scalable framework to grow your team
- Create a customer experience that earns customer loyalty and referral business with options to measure KPI's
- Together we grow your purpose, culture, people, and customers and in that order
AUDIENCE
Companies with Contact Centers of customer-facing teams providing service, support, and sales who require an experienced partner for growth
- Talent Strategy/Acquisition
- Training development/facilitation
- Interim Management: Define/Measure/Deliver KPI's
- Virtual Meeting/Event/Training
CDCT Services help to overcome challenges
SMB BECOMING
Working with GoDaddy for, 15 yrs of my career, I was consistently focused on servicing the small business owners looking to adopt technology on their own via Contact Center Leadership and Management
- My family is mostly entrepreneurs who too came to need technology-based solutions so the demand was personal
- My GoDaddy daily focus was managing teams on the front lines of delivering service, support, and sales interactions managing various KPI deliverables
- My community work put me at the front lines helping SMB's create and realize their 'becoming story' while learning the tools that get them online which is the favorite part of what has become my story
Can Do Can Teach is my own becoming story as I use my strengths to focus on clients scaling up
- I provide training as my clients may not have staff committed to that role/department yet
- Partnering with organizations as they grow is what I do best and have the most fun doing
- CDCT Cycle: Develop > Stand up > Maintain >Hand Off > Earn Referrals
For me, It was best to identify my strengths and play to my strengths by uniting a set of services that allow me to do what I do best for those I serve and have fun doing it.
I Look forward to you realizing your own SMB Becoming story
That is the purpose of my Can Do Can Teach promise
#SMBbecoming #CanDoCanTeach #HeartsInSeats
FOUNDATIONAL MATCH
Ultimately, I acknowledge there are many techniques that may be leveraged in business consulting
- Different methods yield different outcomes
- Regardless of outcomes claimed, I will only advise actions based on the Can Do Can Teach Brand Commitment: Community, Connections, Relationships, and Giving Back
- Please review that values align and BOOK TODAY