CAN DO CAN TEACH LLC HEARTS IN SEATS CONTACT CENTER GROWTH SERVICES

SKILLS, APPROACH, AUDIENCE & SMB BECOMING

25 years experience working with customer service, technical support, and sales specialties

SKILLS HISTORY

I spent the last 25 years in tech-space Contact Center Leadership and Management, starting with help desks working technical support, then launching and expanding both inbound and outbound operation talent acquisition, train and lead teams of customer service, technical support, and sales specialty professionals while further focusing brand consultation and SEO/Marketing best practices

Overcoming challenges led to me developing valuable skills applied to leadership for launch and expansion projects time and time again
Roles focused on business growth specializing in call center planning, hiring, training and partnering with vendors to execute the necessary actions when needed
So when today's businesses have shifted specialty services but growth and expansion happens, so does the need to build your team with the right team members and/or securing and having the tools in place for vendor expectations as you grow

Thinking of the saying "those who can't do, teach." I realized it never sounded helpful to me so instead I did the following

Followed my interests and strengths while making the effort to 'walk the walk' daily
Focus on brand relationships which take time to build and flourish within a community
Advise partners what the best tools available are and teach how to use them

It's powerful to share testimonials, but also being your case study to demonstrate what and how is why people partner with those who can do and can teach and why and how the name "Can Do Can Teach" came about

APPROACH

Working with businesses to create a brand they are ready to grow is a rewarding experience. Once these businesses are ready to grow, I am there for that stage too.

Building purpose, culture, content, and delivering that message to today's workforce with a scalable framework to grow your team
Create a customer experience that earns customer loyalty and referral business with options to measure KPI's
Together we grow your purpose, culture, people, and customers and in that order

AUDIENCE

Companies with Contact Centers of customer-facing teams providing service, support, and sales who require an experienced partner for growth

Talent Strategy/Acquisition
Training development/facilitation
Interim Management: Define/Measure/Deliver KPI's
Virtual Meeting/Event/Training

CDCT Services help to overcome challenges

SMB BECOMING

Working with GoDaddy for, 15 yrs of my career, I was consistently focused on servicing the small business owners looking to adopt technology on their own via Contact Center Leadership and Management

My family is mostly entrepreneurs who too came to need technology-based solutions so the demand was personal
My GoDaddy daily focus was managing teams on the front lines of delivering service, support, and sales interactions managing various KPI deliverables
My community work put me at the front lines helping SMB's create and realize their 'becoming story' while learning the tools that get them online which is the favorite part of what has become my story

Can Do Can Teach is my own becoming story as I use my strengths to focus on clients scaling up

I provide training as my clients may not have staff committed to that role/department yet
Partnering with organizations as they grow is what I do best and have the most fun doing
CDCT Cycle: Develop > Stand up > Maintain >Hand Off > Earn Referrals

For me, It was best to identify my strengths and play to my strengths by uniting a set of services that allow me to do what I do best for those I serve and have fun doing it.

I Look forward to you realizing your own SMB Becoming story

That is the purpose of my Can Do Can Teach promise

#SMBbecoming #CanDoCanTeach #HeartsInSeats

FOUNDATIONAL MATCH

Ultimately, I acknowledge there are many techniques that may be leveraged in business consulting

Different methods yield different outcomes
Regardless of outcomes claimed, I will only advise actions based on the Can Do Can Teach Brand Commitment: Community, Connections, Relationships, and Giving Back
Please review that values align and BOOK TODAY