CDCT METHODS

People remember how you make them feel, so make them feel good as well as build a culture that values positive impact giving purpose attracting people back

• A guided but genuine assessment of your purpose will naturally be reflected in the people you attract to build your team
• Find, define and share the thing that makes you proud to wake up and do daily
• Redefine the message that specifically tells how you make the world a better place
• Refine your brand so it is a clear message about your purpose that speaks to your people and your customers

In my experience, an organization's culture with internal and external brand balance will yield employee satisfaction 

• Often it is a humbling and revealing process requiring a willingness to do what is needed to evolve
• However, saving your company culture is possible
• Happy Internal culture makes happy customer culture and that is always attractive
• Feedback is the gift of a memorable experience, so create the loop that captures the experience of your people and customers to best build your future

Providing the best leadership, individual development and the right tools bring out the untapped potential of your people

• Purpose for everyone - Your purpose is reflected in your culture. Prioritize passion for your purpose and the right people will be attracted
• We all make a difference - Every member of your team impact customer experience
• Everyone loves a win - Recognize, acknowledge and celebrate this impact
• Invest in the right tools - Teach the why what and how of success by providing tools that help your people win

Simple Customer Sucess

• Know your people
• Care for your people with action plans
• Empower your people to care for customers with resources, tools and purpose 
• Build them a culture that values a Customer Experience that results in revenue for today and referrals for tomorrow